Refund & Cancellation Policy
1. Consulting & Development Retainers
Engagements with AaryOM commence with an agreed initial retainer or milestone deposit as set forth in your executed Statement of Work (SOW). Deposits are allocated toward engineering discovery, sprint setup, and architecture formulation upon project initiation.
2. Milestone-Based Commercial Structure
Our software engineering operations follow a phased milestone roadmap:
- Payments received for **completed and verified milestones** (such as UI/UX Architecture, Core API Backend, or Production Staging) are non-refundable.
- Should a project be discontinued prior to milestone delivery, the client is responsible strictly for billable engineering hours logged up to the official termination notice date.
3. Contract Termination & Handover
Either party may terminate an active consulting agreement by delivering **15 calendar days' written notice**. Upon termination and settlement of pending invoices, AaryOM transfers all completed repository code, configurations, and documentation drafted up to the effective notice date.
4. Pass-Through & Non-Refundable Expenses
The following direct pass-through costs incurred on the client's behalf are non-refundable:
- Third-party software licenses, commercial domain registrations, or API subscription tokens.
- Direct cloud hosting fees (AWS, Google Cloud, Microsoft Azure) provisioned for client infrastructure.
- Completed on-site strategy workshops and architectural audits.
5. Technical Non-Delivery Relief
In the event that AaryOM is demonstrably unable to deliver an agreed milestone scope due solely to internal operational failure, a pro-rata reimbursement for the affected service component will be issued to the original payment source.
6. Billing & Invoicing Inquiries
For billing queries, invoice reconciliation, or payment receipts, please contact our accounts desk directly at: consultant@aaryom.com.